With Family Day just around the corner, you can be certain that restaurants and movie theatres will be at capacity all across the cities. Despite the large number of families who plan ahead, business owners must always anticipate plenty of last-minute arrivals to form a lineup around the block. No doubt, rush situations like this can catch employers and employees off-guard, as they stumble in their footsteps and struggle to maintain a sense of calm and efficiency. With this in mind, it’s important that people in managerial positions or home-based business owners seek to actively avoid situations like this by being proactive and preparing for bouts of busyness well ahead of time. Without having this kind of foresight, wait times are only going to get longer. Luckily, there are a few tricks you can keep up your sleeve to make sure your patrons and workers have an enjoyable Family Day experience.
Be Mindful of Wait Times
The notion of opting for a low-tech atmosphere can be a nice novelty that encourages face-to-face interactions. However, this can be alienating, particularly when an establishment refuses to take payments in forms other than cash. There’s nothing more embarrassing than forcing someone to travel to some far-off ATM. Instead, patrons ought to be able to simply use their debit or credit cards. Doing so can shorten wait times and cultivate good relations between customers. In short, it makes things go a lot more efficiently on their end and yours.
Keep Your Tech Updated
Beyond the forms of currency you accept, it’s vital to consider how payments are processed via point-of-sale (POS) technology, as this can determine the rhythms of your operation; it is beneficial, then, to learn how POS technology can improve your company and the manners by which you interact with customers. For instance, a slow or temperamental debit or credit card machine can completely interfere with your ability to accommodate newcomers to your business. If you own a restaurant, for example, large families can take up a great deal of a server’s time, insofar as their order will consist of manifold items and they’ll want to take their time as they dine. The breadth of the order, coupled with the possibility of a request for separate cheques, could easily add an extra ten to twenty minutes to the restaurant’s queue, especially if the point of sale system is slow or outdated.
Having a quick, up-to-date POS system will, instead, keep an influx of customers coming in and going out fairly consistently; this is to say, you’ll be able to thoroughly capitalize on your business. With a POS system that’s ready to take on as many tables as possible, servers will be able to easily keep track of orders and have people cash out in a timely manner. This is true of any business; it’s far too easy for patrons to simply abandon their would-be transaction than to wait in a seemingly endless, unmoving line. A slow box office cinema, for instance, could easily cause latecomers to miss the film they intended to see. Avoiding slow load times and glitch-ridden software is, in other words, a must for any business owner.
There are many things one can do to make antsy, eager patrons feel comfortable, but it’s little things like this that often go overlooked. In any case, remembering these items will make things a lot better for customers and staff alike this coming Family Day.
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