After the launch of RERA (Real Estate Regulatory Act), home buyers are hopeful that new law will protect them against bullying of the builder. However, million dollar question is how to file a complaint under RERA? What information is required? What action can one expect? In this post, we will take a look at detail process of logging compliant under RERA. If you are not aware of RERA you can go through detail explanation of RERA from here.
RERA complaint should be in the prescribed format. As RERA authority is different in every state a procedure and portal for filing complaint are different for every state. The RERA Complaint can be filed only under the violation of rules and regulation established under RERA act. You need the following information in order to file a complaint under RERA.
- The registration number and address of the project
- Complaint statement
- Expected Relief
How to file complaint under RERA Online?
RERA is central law. However, the method of implementation and versions are different in every state. After notification of RERA, some states like Gujarat, Maharashtra, and Karnataka have launched an online portal to help Real estate builders, property buyers, and agents.
The method for filing a complaint against builder or promoter under RERA act online is given below. I have covered a method for Gujarat and Maharashtra state. In most of the state method of filing, a complaint is same.
RERA Complaint – Gujarat State Portal
# Step 1 – In order to register RERA complaint in the Gujarat State, you need to go to Gujarat RERA portal. On the home page, you will find a link for Complaint Registration.
# Step 2 – Once you click on the Complaint Registration link, you will be redirected to the page where you need to provide details of the complaint.
# Step 3 – You need to input your name, address, contact details and details of the complaint. You have an option to attach supporting document.
# Step 4 – You need to pay Rs.1000 for the registration of complaint. You can use net banking facility for the payment.
# Step 5 – Provide acceptance on the declaration and submit the complaint by pressing the submit button.
The time taken to act on complaint varies based on nature of complaint.
RERA Complaint – Maharashtra State Portal
# Step 1 – In order to register RERA complaint in the Maharashtra State, you need to go to Maharashtra RERA Portal. Click on Online Application Menu.
# Step 2 – You will be prompted with Login and Password. Click on New Registration. Select user type as Complainant as shown in the image below. Select Appropriate User Name and Password. Once you are done click on Create user.
# Step 3 – Once your id is created you can log in with provided credentials to RERA portal. Upon registration, you need to provide personal information including your residence detail.
# Step 4 – On left side navigation pane, you will find an option to Add New Complaints as shown in the image below.
# Step 5 – After registration you need to make payment of Rs.5000 by going to payment link.
Once the complaint is registered both parties builder and a home buyer will be called to express facts and figures. After listening to both parties RERA will give a verdict. If you are not satisfied with RERA verdict you can file a case in high court.
I hope method given here for the raising online complaint under RERA will help home buyers and builder both.
Do share your queries and views in the comment section.